Recommended Solution: BrandManager

Having your marketing solution connected directly to your customer database, booking widget and walk-in forms saves time & money. Create mobile-friendly email & SMS campaigns with drag-n-drop ease. Schedule in advance and let RestaurantConnect do the rest.

With built-in tracking, monitor all booking widget impressions and track reservation conversions to calculate ROI on all online marketing campaigns. Ensure you're always found in searches, and find out what works best to capture new reservations.

By casting a wide net of your own content with links back to your website, search engine optimization pushes your brand to the front of the line. Our embeded booking widget captures essential customer information for continued database growth and new marketing opportunities.

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Incentivize guest loyalty for reservations, booking promotions, and special marketing campaigns.

Manage and schedule social media posts directly from a single RestaurantConnect account. Maintaining consistent visibility is essential to strong brand recognition. Convenience & ease of use ensures social media strategies realize their full business building potential.

Automated monitors and reporting tracks all major review sites. Keyword searches bring you to the action where the real brand-building opportunities get you noticed. Awareness, participation and 'being at the right place at the right time' ensures your restaurant's presence within the online community always feels natural and spontaneous.

Recommended Solution: Reservationist or TableWatch

Insights into reservation activity, for each guest and statiscally, guides key operational decisions such as when to secure bookings with a credit card, when to restrict reservations or when to open them up. Knowing when to over-book or which marketing strategies are working reduces costly inefficiencies. Redirected or double-down efforts to reinforce the desired outcome.

From making an online reservation, to walking in, to calling the restaurant, we make it easy for guests to tell you what they want, what they like, and what they don't like. This is a perfect setup for winning more business. Making sure your team captures these opportunities to impress protects each guest's experience and is yet another way to grow the reputation. Management notes, automated alerts and integrated "opt-in" marketing opportunities take things to the next level.

Too often a guest's efforts to reach-out go unacknowledged. We recognized this early on, and were the first in the industy to enable restaurants to electronically thank guests and request feedback - as the guest left the restaurant. The ability to intercept the guest's potentially damaging path to the public "review" sites is essential to keeping their business and protecting your brand. Winning a customer's loyalty depends on how quick we respond to a situation and what we do. RestaurantConnect's feedback reporting & response system ensures management is held accountable for what happens next. Don't put yourself in situations where you're "the last to know" or the guest's feedback goes unacknowledged.

Enjoying fresh new memories. It's the cornerstone of a great dining experience. This requires details, perspective & communication. From being "just a walk-in" to a long-time VIP, we make it easy to see the full picture, anticipate then deliver. With high-turnover rates, immediate access to each guest's dining activities & needs ensures ongoing stablility throughout any type of staff transition. Quick access to reliable insights builds exciting brands and loyal guests.

Any special occasion is a precious memory in the making. Framed by your restaurant, it's a perfect sharing opportunity between guests, friends & family. So what an honor to befriend a new marketing arm that stretches out farther than any purchased service. We ensure your staff knows when, where and how to 'WOW' guests with the right message at the right time. Your guest's anticipation & memories will play an exciting part of your restaurant's growing brand.

Recommended Solution: Reservationist or TableWatch

If a particular guest has been to the restaurant 20 times in the last month, would this guest receive a certain level of attention? This thought should set the bar for the quality of each new and repeat guest's dining experience. Now consider the impact if every guest visited 20 times a month. Would all guests receive the same quality of service? Shouldn't they? It's what our technology is designed to do across concepts and check averages of all types. It's possible because of automated alerts, detailed customer profiles, system access by all team members, ongoing reporting and advanced guest communication opportunities. It's the other side of inventory & numbers. This is where the soul of the restaurant comes alive.

Speed is often considered one of the hallmarks of outstanding service. So is attention to detail. Without information, we can't be fast. This means things need to be done in real-time with the power of the cloud driving decisions across the restaurant's operations- and throughout the guest experience. Our texting technologies provide two-way communications while email delivers a reliable format that gets things done. Over the phone or in person, guests and team members are always fully informed.

Now more than ever, one of the most exciting resources restaurants have to grow their business is through their own customers. You may use social media to promote your restaurant, but have you made it easy for your guests to expand your brand on your behalf? From our guest invitation system to our feedback system, every new call to action delivers a level of visibility and trust only friends and family can deliver.

With ambiance as one of the "four pillars of success", optimal cover counts put well-trained service & culinary teams at their best. Too slow - true focus and anticipation never sets in. Too busy and things don't get done. Both lead to mistakes. Out inventory system is the foundation for proper staffing, food ordering & management decisions - and mindset. We make it easy to open your inventory up on the fly- or shut it down. This control, or lack of it, lays the groundwork for everything else that follows.

Recommended Solution: EventPlanner

Empower your host team to quickly deliver an event inquiry to your event coordinator via text or email. The lead goes from your table management solution directly to a place where an estimate can be sent out in under two minutes. Website leads go to the same database where your customer's dining preferences and booking history are readily available. When a lead comes in, the prospect receives a welcome email with exciting menus and beautiful pictures. Speed, detail & follow through always lead to more sales. We remove steps in planning and deliver automation that makes a difference in closing deals.

With time, there's a rule of 80-20. Without automation, it's likely your event coordinator spends 80% of their time filling out spreadsheets, printing, faxing, getting decisions over the phone, sending updates to the kitchen for menu approvals, etc. We flip this around to what it should be. 80% sales. Our event packet is 100% electronic. From lead, to estimate, to signatures & credit card details. We eliminate file attachements, paper, scanning and faxing. When the guest makes their menu choices the kitchen sheet's automatically updated. The host team has what they need when the guests arrive. And the Chef? Menus available right on the phone.

From initial lead generation to the group's arrival, the sale goes full circle. The team at the host stand is automatically equiped to ensure the guest's arrival experience is as smooth as the their initial inquiry. Seamless communication between our event planning and dining room management solutions means operations always knows your guests and their needs. At the end of the event, the host & invited guests receive a thank you email requesting feedback; and the final sales & event tip-out can be recorded by the closing manager for a complete record of the event's sales & costs.

Recommended Solution: TableWatch

Guests spilling over to a wait list can be one of the best compliments a restaurant can get. It can also be the worst nightmare. Our wait-list management system balances priority between walk-ins and reservations. With wait quotes and actual wait times, to visual hints, color cues, and text communication, we ensure the reservation promise is kept while walk-ins are confidently greeted then seated according to set expectations.

Every person has a story to tell. How do the facts compare? Over the long-term, the well-being of your restaurant reflects what's known about your guests. Numbers are the conscience of a business, so we make sure your guest's story is presented the way it happened. For example, our guest feedback reports include the full experience. From arrival, to quote, to seated and departure times- just a slice of data we provide to deliver unrivaled transparency into your operations.

Collecting such details as arrival times, wait times, turn times, server counts, cancellation & no show counts, and countless other data is crucial to sustaining an effective cycle of business. We capture the untapped intelligence and use this to create success opportunities. When consistently acted upon, this translates to better customer service & increased revenue.

Effective communication is essential to a culture of readiness. It's one of the most important traits of a successful restaurant. We equipe you with real-time text alerts, data-rich email communication and unprecedented access to company-wide insights. When RestaurantConnect is installed, communication standards are elevated immediately. But no matter how ready we can be, the unexpected is a constant threat. The ability to effectively delegate regardless of unseen developments keeps leadership on track. The combined effect means service & culinary teams continue performing at the highest levels while guests come and go without missing a beat.

Recommended Solution: RestaurantConnect

This is what it all builds up to. It's the why of RestaurantConnect. Think of an unexpected line so powerful it defines an entire film. The emotional charge creates a powerful new memory. Every guest desires such a moment whether they know it or not. The intent of concept, execution and operational systems must collectively inspire each guest's discovery of the unexpected, to reconnect with their senses, each other, and come away with an experience they now call their own. This is the heart of our craft - and your success. It is "The Moment" your guests seek to star in. What matters here? An unnoticeable presence. Our advanced communications get this right.

Once production wraps up, the critic may come to life. What happened during the departure can have a significant impact on what happens next. A silent critic is like a movie with no press. Nobody cares. A vocal critic can do enormous damage and even the slightest of insignificant details can be enough to infuence a different direction for others in the anticipation - or casting - phase of their story. Praise is the ultimate goal. Having a means to stay in the story, and positively influence the narrative long after "The Moment" has passed, will distinguish great restaurants from the others. This is the foundation of reputation, and brings us full circle back to Brand Management, where the next story goes into production...

As all stories must wind down, there will be a conclusion. How does it end? This phase of the guest experience is where production wraps up. What happens as your A-lister settles the tab and heads back out into the world? Do you know what they're thinking as they leave? What's the service team doing? How about the host stand? Is the set getting broken down while cameras are still rolling? How do you know your set design, supporting cast and cost of production will ensure a sequal? The goal is a story so well told it's only the beginning. Your star's version should conclude with "to be continued..." TableWatch automates the follow up necessary to keep that conversation headed in the right direction.

Action! As each guest aproaches the doors, it's all live. You get a single take. There is no "cut!" The arrival experience is where the movie starts. How's the lighting? Sound? Places everyone? Timing is crucial here. How have you designed your guest's arrival experience? What's the greeting supposed to be like? How will our lead characters be addressed and what's the ideal flow from this arrival to departure? The tools you use to make this happen are like the camera equipment of blockbuster film. Your crew can only be as good as what you give them to craft their art. From TableWatch to TableConnect, these are the tools that give shape to how the guests feels when they first walk through the door.

The full guest experience is an arc much like that of a movie plot. Consider that each guest is both audience member and lead character. They're both director and critic. The restaurant is the supporting cast hired to make the star shine. For the restaurateur, it's easy to lose sight of where each guest's story really begins. It's the phase of anticipation where we get hired. It's the casting call. Do you look your best? Does your team look the part? Do they know their lines? It's how you shape your brand that gets you noticed. Your reputation will get evaluated. The feeling you project to the world is what gets you hired. We help shape your brand so it's ready for the next production. This is our BrandManager in action.