Below you'll find a list of all posts from January 25, 2018
From RestaurantConnect Academy: The Roots of Restaurant Success Part 4 of 6 Several years ago, there was video series on YouTube called Real Actors Read Yelp™. While the series focuses on the seemingly absurd expectations many reviewers have when it comes to what a restaurant is capable of, even the most outlandish of reviews can be traced back to our core …
From RestaurantConnect Academy: The Roots of Restaurant Success Part 3 of 6 The first step in creating successful customer relationships is as simple as getting a name. It’s the part of their journey that says “you’re not just a number to us” and proves it through action. From there, we can build out our guest’s identities based on the willful …
From RestaurantConnect Academy: The Roots of Restaurant Success Part 4 of 6: Continued It’s a busy Saturday night and a well-dressed young couple approaches the host stand. The young man provides his name, party of two. The hostess reviews a list and looks up disappointingly, and says, “sorry, I’m afraid we don’t have a reservation. ” And the young man …
